Last updated: November 9, 2025
At GeniusFlow, we aim to ensure your complete satisfaction with every Webflow template you purchase.
However, because all our products are digital and instantly downloadable, we generally do not offer refunds after a purchase is completed.
The template is completely non-functional and we are unable to fix the issue within a reasonable time.
• You purchased the same item twice by mistake.
• A technical issue on our end prevented you from accessing your purchased file.
• You no longer need the product or changed your mind.
• The product did not meet your expectations.
• Compatibility issues caused by third-party tools or your hosting setup.
• You claim the product was not as described, but the item functions as shown in the live demo.
If you believe your situation qualifies for a refund, please contact us within 7 days of purchase at support@geniusflow.co.
Include your order details and a clear explanation of the issue. We’ll review your request and respond within 3–5 business days.
• Refunds, if approved, will be issued to the original payment method used during purchase.
• We reserve the right to refuse refund requests that do not meet our policy criteria.
Thank you for understanding and supporting GeniusFlow — we work hard to ensure our templates are high quality and clearly described.
